Contact Support
Email hello@imagewand.app for support — we respond within 24 hours on business days. For faster answers, check our FAQ below.
Before You Contact Us
Many questions can be resolved instantly. Check these resources first.
Credits & Billing
View pricing plans, understand how credits work, and check your usage.
Tool Guides
Browse all image editing tools with instructions and FAQs on every page.
Blog & Tutorials
Step-by-step guides for common image editing tasks and workflows.
About & Privacy
Learn how ImageWand works, our privacy approach, and team background.
Send Us a Message
Fill out the form below and we'll get back to you within 24 hours
Support FAQ
How quickly do you respond to support requests?▼
We typically respond within 24 hours during business days (Monday–Friday). For urgent issues, email us directly at hello@imagewand.app with "Urgent" in the subject line.
Do you offer phone support?▼
Currently we provide email support only. This lets us give detailed, well-researched responses to every inquiry.
I purchased credits but they haven't appeared. What should I do?▼
Credits are usually applied instantly. If yours haven't appeared after 5 minutes, please email hello@imagewand.app with your account email and we'll resolve it immediately.
Can I request a refund for unused credits?▼
Yes. If you haven't used your credits, contact us within 14 days of purchase for a full refund. Partially used credit packs may be eligible for a pro-rated refund.
Do you offer partnerships or API access?▼
We're open to partnership discussions. Email hello@imagewand.app with details about your use case, expected volume, and integration needs. We review partnership requests within 3 business days.
How do I report a bug or suggest a feature?▼
Use the contact form above and select "Feature Request" or "Technical Support" from the subject dropdown. Include screenshots or screen recordings if possible — they help us reproduce and fix issues much faster.